FAQs
Frequently asked questions
How long does delivery take?
Orders are usually dispatched within 1–2 business days. Delivery estimates for your address are shown at checkout, and we email tracking details as soon as your order ships.
Is shipping free?
Shipping is free on orders over Rs. 5,000. For smaller orders, the shipping cost is calculated at checkout.
What is your return policy?
If you're not completely satisfied, you can request a return under our refund policy. Items should be unused and in their original packaging.
Are your products genuine?
Yes. We source our products from brands and their authorised distributors.
How can I track my order?
Use the tracking link in your shipping confirmation email, or sign in to your account to see your order status.
How do I contact you?
Call us on 0304-2280744, email onlinedukaandar6@gmail.com, or send us a message through our contact page and our team will get back to you as soon as possible.